Enabling Top Performance With Technology!
Microsoft Dynamics 365
Drive innovation, accelerate growth, and empower every part of your organisation with Dynamics 365 — Microsoft’s unified cloud business applications platform bringing together CRM and ERP capabilities. With Dynamics 365, you get connected, intelligent, and flexible tools to transform your operations, customer engagement, and financial performance.
Why Choose Dynamics 365?
Unified View Across the Business: Combine finance, operations, sales, marketing, customer service, field service, and more on one platform so data flows seamlessly. No more silos, no more disconnected systems.
AI-Driven Insights & Analytics: Embedded AI, real-time dashboards, predictive analytics help you make smarter, faster business decisions.
Scalable & Flexible: Whether you are a growing SMB, mid-market, or enterprise, Dynamics 365 scales with you. Choose the modules you need now, add more later.
Cloud-First & Secure: Built on Microsoft Azure, benefiting from world-class security, compliance, global availability, and frequent innovation.
Omnichannel Customer Engagement: Engage customers through the channels they prefer — in person, over web, mobile, chat, social — and provide consistent, personalised experiences.
Low Code / No Code Extensibility: Power Platform integration (Power Apps, Power BI, Power Automate) lets you extend solutions and automate workflows with minimal coding.
Key Capabilities
|
Capability |
What It Enables You To Do |
|---|---|
|
Finance & Operations |
Manage global financials, budgeting, accounting; streamline supply chain, inventory, manufacturing. |
|
Sales & Marketing |
Automate lead-to-cash processes, improve sales productivity, personalise marketing campaigns. |
|
Customer Service |
Track support cases across channels, build knowledge bases, ensure SLA compliance, monitor customer satisfaction. |
|
Field Service |
Schedule mobile technicians, manage work orders, supply chain integration for parts, real-time service status. |
|
Human Resources |
Automate HR tasks, manage talent, performance reviews, compliance with local labour laws. |
|
Project Operations |
Plan, manage, and deliver projects profitably; resource management, time & expense tracking. |
|
Commerce & Retail |
Unified commerce across channels; e-commerce, in-store, POS; inventory visibility; personalised customer experience. |
|
AI & Insights |
Embedded analytics, forecasting, sentiment analysis, conversational bots, predictive maintenance. |
Industries Served
Dynamics 365 serves a wide array of industries, customised to sector-specific needs:
Manufacturing & Distribution
Retail & Consumer Goods
Healthcare & Life Sciences
Financial Services
Government & Public Sector
Professional Services
Non-Profit
Implementation & Support
At CorporateServe, our approach ensures your Dynamics 365 deployment is aligned with your strategic goals and drive value from day one.
- Assessment & Planning: We begin with discovery — business processes, goals, pain points, existing systems.
- Design & Customisation: Choose the right modules, configure (or customise) workflows, dashboards, and integrations.
- Data Migration & Integration: Safely migrate legacy data, integrate with other systems (ERP, CRM, supply chain, HR, etc.).
- User Training & Change Management: Ensure adoption with training, onboarding, support, helping the organisation embrace change.
- Go-Live & Continuous Improvement: Go-live with testing and validation; monitor, optimise, add features as you grow.
Benefits You’ll Gain
- Lower IT and operational costs via reduced redundancy and simpler maintenance.
- Faster time to insight: unified data and analytics empower faster decisions.
- Improved customer experiences with seamless, consistent interaction across touchpoints.
- Greater agility: adapt quickly to changing market conditions, regulatory needs.
- Enhanced competitive edge through smarter automation and AI.