Quality management is an evolving methodology in businesses today. Within increasing globalization and complexity of organizations today, maintaining a strong level of visibility and control over the quality management system requires a shift in the global view of quality. In addition, consumer’s exposure to quality has a direct impact on their product choices. Companies put quality at the forefront of their company strategy.
With increasing focus on quality as a company-wide initiative, there is a need for solutions to help gain the needed visibility and control. Not only in being able to control their quality management processes, but also having the visibility for a top-down view on the entire Quality Management System.
For CorporateServe, the main objectives of the quality control module are the construction and maintenance of the filing of the quality control. The control of reception, internal rejections, clients, claims, providers and evaluations of the same corrective actions are related to their follow-up, and are also some of the goals that this module offers.
Furthermore, it is also helpful for internal auditory procedures and for the control of auditory providers.
These systems and methods guide all quality activities and encourage participation by all employees. The development and use of performance indicators is linked, directly or indirectly, to customer requirements and satisfaction, and to management and employee remuneration.
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