More About Customer Relationship

CRM or customer relationship management refers to the practices that follow the instruments of strategies, methods, and techniques to strengthen and improvise the quality services provided to the customer at its optimum measures. The CRM includes and follows all the measures to make the customer interaction more effective and centered towards hitting the right strings and the right time.

The primary purpose of CRM is to channelize the ideal way and methodology to provide a stable network of customer support to the customer who is in need and confused at one point or another. The CRM also enriches the customer and companies’ good vision towards each other and assists them with the most proper channels available in the circuit. Another feature of customer relationship management service is storing and analyzing the subordinates’ and customers’ detail for inquiry, assistance, or quality assurance purposes.

CorporateServe enables businesses to get closer to their customer base by implementing the following modules in CRM:

  • Sales Force Automation
  • Marketing Campaigns
  • Customer Service

The CRM has different measures and helps in enriching the superiority of the business class; however, the CRM has some of the crucial influence in the development of the business establishment as follows :

  • Information and detailed data structure of all transactions and history generated by the users and the staff for further in-depth research or assistance purposes.
  • Keeping one foot ahead of the others. It is much easier to cope with the trends and fads as CRM helps analyze the different numbers and charts carefully for better exposure to the market.
  • Provides a funnel to decrease the odd task and helps the organization focus on the sole objectives and tasks performed within the enterprises.
  • Increases the goodwill of the firm in the market. CRM maximizes the chance of satisfaction of the customers with the help of strengthening the channel and supporting staff.
  • Attaining the old and loyal customers. Satisfied and happy customers tend to keep up longer with the enterprises compared to unsatisfied and unattended customers.

Sales Force Automation

  • Lead Management
  • Conversion Management
  • Opportunity Management
  • Sales Activity planning
  • Plan Vs. achievement monitoring
  • Contact Management

Marketing Campaigns

  • Different Marketing campaigns
  • Marketing lists
  • Market responses
  • Leads generated
  • Competition information

Customer Services

  • Ticket generation for issues
  • Ques for Tickets
  • Filed services and allocation
  • SLA management

CorporateServe employs a team of experts in sales and marketing function emanating from different streams such as manufacturing, FMCG, professional services, etc. These experts of CorporateServe come with domain experience of working with several organizations and work together with a team of technical programmers to suitably design and implement CRM solution.

CorporateServe has successfully deployed CRM solutions at several multi product, multi-location complex organizations.

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